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| FREQUENTLY ASKED QUESTIONS |
1. Is this an insurance plan?
NO. Through your UFUGI Membership, you receive a discount for the health services you require and pay as you go. There are no administrative forms involved.
2. How does the Plan work?
Members who join may visit an "In-Network"provider and receive a discount off normal fees. The member pays out-of-pocket at the reduced rate.
3. What doctors can I go to?
You can review the list of participating providers in your area by using the provider search on this web site or by calling us toll-free at 1-888-335-8222. Please call to verify participation of doctors before you schedule an appointment.
4. How do I sign up?
It's easy. Join online or by calling us toll-free at 1-888-570-FUGI (3844).
5. How long will it take me to get into the system after I sign up?
Within 48-72 hours after you join, your information will be downloaded into our system and within 1-2 weeks you should be in the system.
6. How do I change my address if I move?
Call our Member Services Department with your updated information toll-free at 1-888-570-FUGI (3844).
7. How do I file a claim?
There are NO administrative forms to file. This is NOT insurance. You receive discounts from the health services you require. We are NOT a traditional indemnity insurance company.
8. Can I go to a provider that is not in the network?
No. You will only receive a discount by going to a provider in the network.
9. There is no provider close to my home. What do I do?
While some zip code areas may have a limited number of providers, there are usually providers within a 50-mile radius of your zip code.
10. If my dentist refers me to a specialist who is not in the network, do I still get a discount?
No. There are no out-of-network discounts.
11. Can I use this plan even if I already have insurance?
Yes, as long as your plan isn't a PPO, HMO, or another discount plan. Just go to a provider on the plan, show your card, pay the discounted fees and ask for a copy of your bill. Then, file the claim with your insurance company to be reimbursed by them. This lessens your out-of-pocket expenses and stretches your dollar so you reach your maximums more slowly.
12. Can I include family members in my plan?
Yes. Select the Family Plan, and everyone currently living in your household will be eligible for discounts with the plan.
13. What do I do if I feel the provider overcharged me?
Write us right away! Send a copy of your bill and a written letter to:
United First Universal
Attn: Provider Relations
6009 Richmond Ave Suite 120
Houston, TX 77057
We will investigate your inquiry, and you will be contacted in a timely manner regarding the findings.
14. What do I do if I have a complaint about a provider?
Write us right away! Submit all issues in writing including a copy of your itemized bill. The dental office refers to this as a 'super bill'. You may fax these to (713)839-0802, or you may mail them to United First Universal, Attention: Member Services, 6009 Richmond Ave 120 Houston TX 77057. Call Member Services at 1-888-570-FUGI (3844) for help with any concerns you may have.
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